Effeciency starts with process improvement
NESN (New England Sports Network) has selected Pikolo’s ITracker to manage its broadcast operations. ITracker will help NESN streamline operations by centralizing data acquisition, increasing staff engagement and providing an environment that makes process assessment and improvement a snap.
NESN, based in Boston, Massachusetts, is a regional sports network with linear and digital distribution, broadcasting live sporting events and related content. As the home of the Boston Red Sox and Boston Bruins, NESN also provides coverage of other regional sports, along with news, entertainment, and original programming. NESN serves millions of viewers across the northeastern United States.
Flexibility with quick, concise data entry
NESN selected ITracker for its intuitive interface and flexibility in implementation. Right out of the box, ITracker provides NESN with the tools to centralize data capture for all locations and departments while still supporting each business unit’s data needs and workflow. ITracker’s integrated role-based processes provided for quick data entry and accuracy.
NESN’s Network Operating Center (NOC) benefits from the many features of ITracker including incident documentation, shift summaries, automatic report delivery and more.
“We rely on ITracker to effectively manage discrepancy reporting, share supervisor shift summaries, document nightly production notes, and handle tickets for ongoing issues. The platform has proven instrumental in providing operational visibility to all stakeholders.”
- Chris Reece, Technical Support Manager at NESN
Why ITracker
ITracker includes modules for managing incidents, shift reports, change and problem management, service, broadcast asset and inventory management. The integrated nature of the modules allows ITracker clients to capture a total view of operational impact including identifying root causes of issues impacting air and asset reliability.
“As part of our continuous improvement efforts, we are now integrating ITracker with the Vela compliance logger, which will enable us to leverage bi-directional reporting for even greater operational insights and efficiency.,” Mr. Reese continued.
Broadcast operations—across both playout and OTT (Over-the-Top) platforms—continue to evolve in terms of infrastructure, distribution methods, and technical requirements. One constant remains: the critical need for efficient data collection, distribution, and analysis. Our solutions are designed to meet this need, leveraging advanced technologies and integrating AI into data collection and reporting workflows. Through strategic partnerships with industry-leading vendors, we deliver collaborative solutions that drive measurable value for our clients.
“We are thrilled to be working with NESN. The key to ITracker’s success with broadcasters from so many verticals is its flexible framework which allows our system to fit their process rather than the other way around. NESN continues the tradition of great enterprises choosing ITracker.”
- Vernon Omegah, Pikolo’s VP of Technology
About ITracker
Pikolo ITracker, is used by leading broadcasters worldwide to manage their linear and digital operations (playout, OTT, cloud). ITracker is available as turn-key solution and On-Prem implementation. ITracker is the #1 rated broadcast incident management solution in the world with managed channels reaching more than 2.5 billion viewers daily.
About Pikolo Systems, Inc.
Since 2001, Pikolo systems, an innovative software company, has provided client-centric workflow products and services to optimize broadcast operations. This includes broadcast operations centers (BOCs) and master control rooms (MCRs), OTT, VOD,FAST and cloud-based services.
Pikolo solutions enable broadcast organizations to centralize and standardize their operational data capture. Which leads to increased efficiency and process improvement.
Pikolo’s ITracker is the #1 Rated Broadcast Operations workflow. For more information about Pikolo Systems and its solutions, please visit www.pikoloinc.com.